![]() I got an error saying: "Applicaton 'LCC2' has caused the following error: Application 'Synsopos.app' could not be started. Then, I quit Sibelius, and tried to open the eLicenser Control Center, without opening any other app in the middle. I was not using VSL sounds (using NotePerformer 2 instead), but the eLicenser could be seen, and no error messages did appear. Restarted the Mac, started Sibeslius, everything worked fine. I downloaded the latest eLicenser Control Center software (version of October 10), installed it, but it could not solve my issue. The eLicenser was not even seen by the eLicenser Control Center, but Sibelius could start. I force-quit Synsopos.app, quit Sibelius, restarted it. ![]() When trying to start Sibelius 6.2, I got the usual set of error messages from the eLicenser. Had I known I had spent half my time devoted to music troubleshooting protection keys, I would have purchasen a new acoustic piano. I lately was convinced to buy it, due to its inherent quality. My DAW software is Logic.įor years I've sadly avoided VSL products, because of the protection key, as any other products with a protection key. My main audio interface is a Steinberg one, so it would be interesting to discover there is an issue between its driver and the Steinberg eLicenser driver. The issues happen randomly, and I can't find a recurring pattern. At the moment, it is attached to the one with devices drawing no current from USB. It seems to make no difference whichever I use. The key was plugged to several different ports. It works, but it is a hassle to reboot the computer so often (having to reboot my Macs is something that didn't happen for decades). I restart my computer, when nothing else works. I've not had the courage to run a Maintenance routine, since I fear it may damage the contained data, with the risk of losing my licences. ![]() When an error message (see below) appears, I follow the instructions in Steinberg's troubleshooting site. As far as I can say, my system is working fine (and I'm using it for publishing and music 14/24h a day). The eLicenser Control Center is updated, as are VI PRO and MIR PRO software. Since I upgraded to Sierra, the key is not recognized, or gives error messages, about one in three times I try to use a VSL product. Otherwise, interrupted license downloads and the list of already used activation key codes will be lost.After a few more time with the eLicenser, I have to admit that I have problems with it. *Please note: It is recommended to keep a backup copy of the user specific files. In order to see all files and folders, please check whether Windows Explorer is configured correctly: Menu Tools (in Vista you have to press "Alt" to see the menus) > Folder Options > View > Hidden files and folders > Show hidden files and foldersĪll "SynsoNos", "Synsopos" and "Synsoacc"files /Library/Application Support/SyncrosoftĪfter uninstalling the Syncrosoft License Control Center using the standard Control Panel > Programs and Features (XP: S oftware) function, check whether the following files are still there and remove them manually.The following files have to be deleted manually in order to completely remove the old License Control Center: Syncrosoft License Control Center (outdated) ![]() In order to be able to see all files and folders, Windows Explorer needs to be set up correctly: Menu Tools (in Windows Vista and 7 you have to press "Alt" to see the menus) > Folder Options > View > Hidden files and folders > Show hidden files and foldersĪll "SynsoNos", "Synsopos" and "Synsoacc" filesĬ:\Documents and Settings\All Users\Application Data\eLicenserĬ:\Documents and Settings\All Users\Application Data\Syncrosoft Please uninstall eLicenser Control Center via Start > Control Panel > Software (Windows XP) or Programs and Features (Vista, Windows 7).Īfterwards, please verify whether any of these files and folders are still on the system and delete them manually. In /var/db/receipts/ all files that start with "com.syncrosoft" and "com.eLicenser". /Library/Receipts/SyncrosoftLicenseControl.pkg.This adds the "Library"-entry to the list. You can access it by choosing "Go" from the menu while holding down the ALT key. Note that since Mac OS X 10.7 (Lion) the Library folder is hidden by default. Important: Please close all applications before starting the uninstallation!Īfterwards, please verify whether any of these files are still on the system and delete them manually. ![]() Please use the uninstaller that comes with the latest eLicenser Control Center version (Mac OS X 10.5 or later). The following files have to be deleted manually in order to completely remove the eLicenser Control Center: ![]()
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