![]() ![]() It does however beg the question: ‘did anyone show the builders the blueprint?’ and claims was invited to the party late. The architects of London Market Target Operating Model (LM TOM) promised much with the ‘One Touch’ data processing concept stringing data together seamlessly from risk placement to payments and you have to admire the ambition that goes with taking on the behemoth of delegated authority data.It is critical that the central programme keeps abreast of what is happening outside it in the market and open to the possibility of smarter solutions coming along that deserve consideration and potential leveraging within the central market solutions. ![]() Perhaps some will leap-frog Blueprint Two intentions, and perhaps some have already done this. One final thought in these opening comments: while all this is going on at the centre, market organisations will continue to innovate and improve by themselves for themselves and their customers. The question is, who can afford not to do this? Of course, we cannot overlook the reasonableness of costs of getting to this improved state of affairs, both for Lloyd’s centrally and all the organisations who need to adapt to get the benefits. This has to be a business-led endeavour from the start, with primary focus on ‘what’s in it for the customer?’ and the positive business outcomes targeted all the way through the value-chain and the beneficiaries of those. Let us remind ourselves that technology serves as an enabler of change. The ordering of modernisation impacts with systems at the end was deliberate. To quote Robbie Williams: ‘She’s the One’. Other attempts - some successful, some not - addressed parts of this lifecycle, but not holistically and certainly not at the same time. ![]() Blueprint Two published in November 2020 distinguishes itself from other London Market transformation attempts over the past 20-30 years by setting a clear vision for end-to-end modernisation of business models, practices, process and systems: from risk submission, to claim settlement and risk renewal and everything in between. ![]()
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